Your tracking number is in your dispatch email, sent the moment your parcel leaves us.
Track it
Paste your tracking number into 17TRACK. It reads almost every carrier worldwide, so you do not need to work out which one is carrying your parcel.
Nothing is showing yet
Tracking usually starts updating within 24 to 48 hours of dispatch. Before the first carrier scan, the number exists but shows nothing at all. That is normal and does not mean the parcel is lost.
I cannot find my dispatch email
Check your spam and promotions folders first, searching for Ssquishy. If it is not there, contact us with your order number and we will resend it.
It has been more than 7 days
Contact us with your order number. We will trace it, and either resend or refund. You do not need to chase the carrier yourself.
The tracking says delivered but nothing arrived
Check with neighbours and any safe place your carrier uses, then give it 24 hours: parcels are occasionally scanned as delivered slightly early. If it still has not appeared, tell us and we will open a claim.