Use the Shopify order-status page or the carrier link sent for your order. It is the most accurate source for the service and destination attached to that parcel.
Order preparation and carrier transit are different
The current dispatch estimate and destination-specific delivery window for an eligible item are shown before payment. After a parcel is accepted, carrier scans and the delivery window belong to the selected service. Ssquishy does not publish one fixed worldwide transit promise.
The label exists but tracking has not moved
A tracking reference can be created before the carrier records the first physical scan. Check the same order-status or carrier link again later. A label date is not always the carrier acceptance date.
I cannot find the order or dispatch email
- Check spam, junk and promotions folders.
- Search for “Ssquishy” and the order number.
- Confirm that you are checking the email address used at checkout.
- If it is still missing, contact Ssquishy with the order name and checkout email.
The displayed delivery window has passed
Send us the order number, delivery country and latest tracking status. We will review the order and available carrier information, then explain the next step under the applicable shipping and refund policies.
Tracking says delivered
Check the delivery address, safe place, reception area, household members and any carrier delivery photo or note. If the parcel cannot be found, contact us promptly with the order number and a screenshot of the status so the applicable carrier enquiry can be assessed.
Before sharing tracking information
Do not post an order number, email address, full delivery address or tracking code publicly. Send it only through the contact route used for order support.