Contact Ssquishy
Contact Ssquishy for order support, product questions, sourcing enquiries or business partnerships. We answer with the information available for the exact order, item and variant; we do not invent missing specifications or documentation.
Order and delivery support
Include the order number and the email address used at checkout. For a damaged item, wrong variant or missing piece, attach clear photos of the product, selected option, parcel label and packaging where possible.
- For a tracking question, first check the Shopify order-status or carrier link sent for the order, then visit Track Your Order.
- For delivery, returns and product basics, read the Squishy FAQ.
- For an applicable return, review the refund policy before sending anything back.
Product and safety questions
Name the exact product and variant. We will separate confirmed product information from supplier statements and say when evidence is not available. Our Squishy safety guide explains the approval gate used before an item can be offered in a market.
Wholesale, press and partnerships
Include your organisation, country, intended quantity, category of interest and requested timeline. Availability, commercial terms and any supporting documents are confirmed case by case.
We reply as soon as the request can be reviewed; no fixed response-time promise is made on this page.